Shellbay Support

Email support@eonix.lk. We answer within 2 business days. Please don't send private keys, passwords or server addresses. If a developer asks for diagnostics, use Settings → Export Diagnostics; that file is redacted and contains none of those.

FAQ

Which keys are supported? Ed25519 and ECDSA (P-256, P-384, P-521), including passphrase-protected OpenSSH keys, and Secure Enclave keys created in Shellbay. RSA and DSA keys aren't supported; create an Ed25519 key in Shellbay and add its public key to the server.

The server says "no matching algorithm". Shellbay only uses modern SSH algorithms (Curve25519/ECDH key exchange, AES-GCM, Ed25519/ECDSA host keys). Very old servers need an OpenSSH update.

My session disconnected when I switched apps. iPadOS and iOS suspend apps in the background after a short time. Tap Reconnect + tmux attach to pick up where you left off; turn on Auto-tmux (Pro) to make this automatic.

How do I restore my purchase? Settings → Restore Purchases. Pro is shared across your iPhone, iPad and Mac with the same Apple Account.

How do I cancel my subscription? Settings → Manage Subscription, or your App Store account settings.

How do I delete my data? Settings → Erase All Data.